Overview

Join a world-class team in Chatham, ON, as an Automotive Customer Service Representative! We're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you! As an Automotive Customer Service Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Automotive Customer Service Representative, you will:Respond to escalated automotive-related product questions and concerns in a timely manner.Resolve customer inquiries following standardized processes while referencing an internal knowledge base,Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.Deliver expert customer experiences with a smile.YOUR QUALIFICATIONS Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:High School diploma or GED, and be at least 18 years of age.Automotive enthusiast or have a relative knowledge of how automobiles work.Possess natural customer service skills and genuinely enjoy helping people.Be an empathetic problem solver and critical thinker.Comfortable working with computers and the internet, as well as operating several applications simultaneously.Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.Proficiency in fast-paced multi-taskingEagerness to learn new technologiesWHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, "We champion our people." That's why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:The base salary for this position is $20/hour, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work lo