Overview

Join a world-class team in Hamilton, NS, as a Bilingual Automotive Customer Service Representative! At Concentrix, we're looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Bilingual Automotive Customer Service Representative position at Concentrix is the right place for you! As an Automotive Customer Service Representative (Bilingual: English / Spanish), you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Automotive Customer Service Representative (Bilingual: English / Spanish), you'll: Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services. Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed. Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs Deliver expert customer experiences with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative (Bilingual: English / Spanish) role include: 18 years or older with secondary education Talent, passion, and patience to deliver excellence in customer service 1-3 years of customer service work experience (in a Contact Centre environment preferred) You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills. Able to speak, write and understand Spanish and English which will be confirmed by an assessment Be able to pass a typing test with at least 30WPM WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: The base salary for this position is $21.75/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits avai