Overview

This position is based in North Canton, Ohio. Candidates should reside within a reasonable commuting distance of our North Canton office to support business needs. Job Summary: Lead the vision, governance, design, and delivery of AI agent and intelligent automation solutions across the enterprise. The primary mission of this role is to build and scale Microsoft Copilot Studio agents, establish enterprise AI governance, and enable business units through automation, while also stabilizing and operating the existing UiPath RPA portfolio as a foundational capability. Technologies span Copilot Studio, Power Platform, UiPath, and generative/agentic AI tooling. Duties and Responsibilities: Strategy, Vision & Roadmap Define and own the automation engineering vision, roadmap, and quarterly OKRs in alignment with enterprise strategy and the Director of Software Engineering's priorities. Lead scope-of-ownership decisions - determining what lands on this team and what doesn't - including Microsoft Copilot & Copilot Studio agent development, UiPath RPA build/support/roadmap, generative AI tool governance (Claude, ChatGPT, etc.), agentic & developer AI tools (Claude Code, GitHub Copilot, Cowork), AI/automation policy/intake/approval workflows, and vendor evaluation & licensing decisions for AI/automation. Conduct process discovery workshops, assess automation feasibility, and maintain a prioritized intake backlog aligned to PMO governance and business unit demand AI Agent Development & Copilot Studio Lead the design, development, and deployment of Microsoft Copilot and Copilot Studio agents for business units (Finance, Logistics, Safety, Fleet Services, and shared services) using a standard intake and delivery process Evaluate and pilot emerging AI capabilities (generative AI models, agentic frameworks) and make build-vs-buy recommendations. RPA / Intelligent Automation (UiPath & Power Platform) Assume immediate operational ownership of existing UiPath automation portfolio, ensuring continuity, stability, and incident response as the team transitions from external managed support to internal ownership. Own end-to-end RPA delivery lifecycle: discovery, design, development, testing, deployment, and support Develop and maintain automations using UiPath Studio/StudioX and Orchestrator, and Power Platform; perform peer code reviews. Integrate UiPath with enterprise systems (ERP, TMS, APIs) and Microsoft ecosystem (Azure AD, Azure DevOps, SQL Server). Oversee RPA deployment including creation of CI/CD pipelines and creation of production Change Requests. Facilitate smooth transition to automated processes. Team Leadership & Delivery Management Manage delivery across the team, including a Senior Automation Engineer and Junior Automation Engineer. Actively enhance the skills and performance of other engineers through dedicated mentoring, sponsorship, and providing constructive feedback. Their influence extends beyond their immediate team, contributing to the betterment of the automation function at large Manage the automation backlog, sprint planning, and delivery cadence using Agile/Scrum practices within Azure DevOps. Stakeholder Engagement & Communication Collaborate with Finance, Safety, Fleet Services, Logistics, and other business stakeholders to identify automation opportunities and drive adoption. Communicate complex technical problems, including benefits and risks, clearly and confidently with non-technical stakeholders, fostering effective collaboration between product (business) and automation teams. Track and report automation KPIs (cycle time, accuracy, ROI); continuously improve bot performance Operations & Support Provide 24x7 support for critical automations; proactively resolve incidents and suggest enhancements. Document business processes, technical specifications, SOPs, and training materials Required Skills and Abilities: Required Demonstrated experience with Microsoft Copilot Studio and Power Platform (Power Automate, Power Ap