Overview

BMW of McKinney is coming to Texas! A member of Hendrick Automotive Group, the nation's largest privately held automotive group and in the U.S. in terms of online reputation for 5 straight years (). Hendrick Automotive Group is a 45-time winner of BMW's prestigious Center of Excellence Award ! We are excited to grow with BMW and the community of McKinney! Full Time Service Advisor career opportunities available at Hendrick Automotive Group's highly anticipated, BRAND NEW, BMW of McKinney dealership - OPENING SOON! Are you looking to make a career as an automotive service professional? At Hendrick, we consistently promote from within. We are seeking dedicated and knowledgeable Service Advisors for this dynamic service team. Many of our top leaders started their career in this position and grew with the company! Job Summary: As the first point of contact for our clients in the service department, you will play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience. Apply Now: We will be hosting a four day HIRING EVENT in McKinney, TX starting March 11th-14th. Please submit your information and our recruiting team will be in touch shortly! Why our Team Members Choose Hendrick: Aggressive performance based pay plans The Best Dealership Facilities in the Area 401(k) with Company Match Largest privately owned auto group in the country, GREAT career growth potential Paid Medical - NO COST Employer Healthcare and Prescription Plan Generous paid time off/vacation and sick days Basic Life Insurance NO COST Employee Assistance Program Paid Factory Training Comprehensive employee recognition/rewards programs Hendrick Automotive Group is a 45-time winner of BMW's prestigious Center of Excellence Award Successful Team approach with Doing Business the Right Way Focus Hendrick Service Advisor Employee Testimonials (click or copy/paste): () Greet customers and establish a rapport to understand their vehicle problems or service needs. Listen to client concerns regarding their vehicles and provide appropriate recommendations for service or repair. Schedule service appointments while coordinating with the service department to ensure timely repairs and maintenance. Collaborate with technicians and mechanics to ensure understanding of vehicle problems. Provide accurate estimates for labor and parts to customers and obtain their approval before any work is performed. Explain services, repairs, and maintenance to customers in terms they can understand. Monitor service progress and keep customers informed of status, delays, or any additional repairs needed. Process work orders, invoices, and payment transactions in accordance with company policies. Advise customers on warranty protections and potential cost savings. Manage customer service complaints and resolve issues to ensure customer satisfaction. Maintain CSI at or above company and manufacturer standards. Follow Safeguards rules and regulations. Maintain a clean and safe work environment, ensuring the service area is presentable for customers. Qualifications: Valid Driver's License. College Degree, High School Diploma or equivalent. 3 years of Service Advisor experience preferred (automotive or similar maintenance/repair industry). Knowledge of dealership software programs for scheduling and billing. Flexibility to work rotating shifts and Saturdays as needed. Essential Job Skills: Excellent communication, problem-solving, and organizational skills. Ability to upsell services and products. Ability to work in a fast-paced environment. Ability to use a computer and other office equipment. Ability to work in a safe and professional manner. To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning,