Overview

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.The Opportunity As a dedicated Auto Adjuster you will proactively handle the complete end to end claims process. Taking statements, policy and coverages, determination of liability and complete services needed.Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and compassion.We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position is based in the Phoenix, AZ location. Relocation assistance is not available for this position.What you'll do:Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.Negotiates liability for comparative negligence (claimant or adverse carrier).Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisionsCollaborates and sets expectations with external and internal business partners to facilitate claims resolution.Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.Applies intermediate knowledge of Auto Physical Damage to adjust claims.Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.May be assigned CAT deployment travel with minimal notice during designated CATs.Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or General Equivalency Diploma1 year of customer service experience.Progressive experience handling low complexity auto non injury liability claims.Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.Demonstrated negotiation, investigation, communication, and conflict resolution skills.Proficient in prioritizing and multi-tasking, including navigating thro