Overview

About the RoleAs a Sales Support Specialist at TD SYNNEX, you will play a crucial role in our sales team, ensuring that our customers receive exceptional service and support. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about building relationships. You will manage inbound and outbound communications, assist with order processing, and contribute to our overall sales goals while fostering a positive customer experience.What You'll DoSales Management: Handle inbound and outbound sales calls and emails to provide quotes and process orders for products and services, ensuring that daily and quarterly sales targets are met.Order Processing: Accurately enter orders and track their status, maintaining clear communication with customers throughout the process.Customer Satisfaction: Understand the importance of customer satisfaction and actively contribute to enhancing the customer experience from relationship development to issue resolution.Issue Resolution: Manage the resolution of routine, non-complex issues with guidance, ensuring timely and effective solutions.Product Knowledge: Answer customer inquiries regarding pricing, product availability, and shipping or service issues related to orders.Training Participation: Attend TD SYNNEX and vendor partner training sessions as assigned to enhance your skills and knowledge.Engagement Activities: Participate in vendor and customer engagement activities outside of standard work hours, embracing the total account ownership concept.Professional Representation: Represent TD SYNNEX professionally in all interactions with business partners and customers.Attendance Standards: Meet attendance and punctuality standards, demonstrating reliability and commitment.Additional Duties: Perform additional duties as assigned to support team objectives.What We're Looking ForExperience: Proven ability to multitask and prioritize effectively in a dynamic environment.Communication Skills: Strong written and verbal communication skills, capable of delivering effective messaging.Negotiation Skills: Experience in price negotiations and an understanding of a profit-driven culture.Relationship Building: Ability to build solid, effective working relationships with colleagues and customers.Stress Management: Capability to work constructively under pressure and meet deadlines.Customer Service: Friendly and courteous demeanor when responding to incoming calls and greeting partners.Adaptability: Willingness to adjust readily to change and adapt as needed.Technical Skills: Basic proficiency in relevant computer applications, including spreadsheets, word processors, and databases.Positive Attitude: Maintain a positive outlook in the face of challenges, including criticism or rejection.Confidentiality: Ability to handle sensitive information with discretion.Organizational Skills: Strong organizational and time management skills, driving tasks to completion.Clerical Skills: Basic clerical and data entry skills.Work ConditionsHours: Occasional non-standard hours or overtime may be required based on business needs.Environment: Professional office environment that fosters collaboration and innovation.Required Experience and EducationEducation: Associate degree or high school diploma/GED with at least 1 year of relevant experience.Preferred QualificationsSales Experience: Current affiliation within a sales organization is preferred.Higher Education: Bachelor's Degree in a business or IT discipline is preferred.Technical Proficiency: Proficient in Microsoft Office Suite.At TD SYNNEX, we value diversity and inclusion, and we encourage candidates from all backgrounds to apply. Join us and be part of a team that is dedicated to making a positive impact in the technology distribution industry!Key SkillsCustomer Satisfaction, Negotiation, Order Management, Price Quotes, Problem Resolution, Relationship Building, Technical skillsAt TD SYNNEX, our values guide everything we do: Toge