Overview

About This Role The Associate Operations Marketing Manager is responsible for leading communications, training, and ongoing operational support for our Ace Rewards Program, both internally and externally. This role owns the communication strategy for all program incentives, including corporate communications, ACENET content, and the annual Ace Rewards calendar planning process. In this role you will serve as the primary point of contact for Ace retailers, field teams, and Ace Care Center leadership and agents, you will ensure consistent, clear, and effective program execution. What You'll Do Lead and execute all internal communication strategies to support loyalty program incentives across multiple channelsManage and execute Ace Rewards CRM strategies across Ace Hardware, with a focus on driving customer retention and strengthening loyaltyDevelop and maintain operational materials (such as SOPs, user guides, etc.) to drive program adoption and increase program performancePartner with the Loyalty Business Manager to develop integrated marketing strategies to support key program benefits and eventsOwn the planning process for Ace Rewards promotional calendar (including all execution support materials), ensuring alignment with and seamless delivery across channelsDesign and deliver training programs and content for retailers, field teams, and internal stakeholdersMonitor performance metrics and feedback to identify opportunities for optimization and continuous program improvementAssist with major events, including conventions and retailer visits, by developing materials and managing follow-ups Who You Are If you love analytics and marketing and are passionate about using data to drive key business decisions and like working in a team environment that fosters strong collaboration, we would love to talk to you! Required Skills Minimum 3 years or progressive marketing experience, with hands-on responsibility for program execution, promotions, and Marketing Campaign coordinationExcellent verbal and written communication skills, with experience representing a team or program in trainings, presentations, planning sessions, and stakeholder forumsStrong organizational skills and project management skills, with strong ability to manage multiple initiatives simultaneouslyDemonstrated ability to proactively identify opportunities, rally the right stakeholders, and drive decisions forward in a fast-paced environmentBachelor's degree in Marketing, Advertising, or Business Preferred Skills Experience with customer-focused or loyalty-based programs preferred5 years of progressive marketing experienceExperience in advertising, creative design and development, or branding a plus Compensation Details: $88400 - $110700 per year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-ter