Overview

Associate Member Advisor Associate Member Advisor French Lick Service Center - French Lick, IN 47432 Apply Overview Salary Range $15.93 - $23.90 Hourly Travel Percentage Up to 25% Apply Description Associate Member Advisor Summary/Objective The Associate Member Advisor (AMA) ensures that HHCU members are consistently satisfied in the service they receive and are being offered the right products and services to meet their financial needs. The AMA assists in establishing new member relationships, servicing existing members, and performing basic banking tasks. The AMA is responsible for identifying and recommending HHCU products and services in a way that creates a member experience that surpasses expectations with every interaction. Specifically, the AMA is responsible for advising, cross-selling, and completing transactions and general account service needs, which includes transaction and account maintenance requests, and product and service inquiries. Responsibilities Mission and Service Is an integral part of the Hoosier Hills Credit Union and Service Center team in living out our corporate mission; To be better for our members by making a positive difference in their lives and the communities we serve. Consistently delivers outstanding service to both internal and external members that is in alignment with the Credit Unions Service Promises. Always acts in the best interest of the member and the Credit Union. Maintains the highest level of professionalism when interacting with members through friendly, informative, and helpful communications, which are key to understanding and identifying member needs, solving problems and in representing the Credit Union. Increases member satisfaction by taking ownership of each request and being highly responsive to the needs of members and in finding solutions that meet or exceed their expectations. Builds rapport by establishing credible relationships with members and prospective members through consistent high-quality service. Utilizes other business units as needed to assist members. Will be expected to work Saturday shifts one or more weekends per month. Member and Business Focus Continuously champions knowledge of and experience with member interactions to be a trusted resource in developing and expanding the membership with each opportunity for member interaction. Creates business value for the membership and aligns the organization with success by providing consistent, accurate and outstanding service, and targeting and selecting product and service solutions that are best for the member so that their financial goals may be achieved. Assists members with online banking and general statement inquiries, plastic card activation, wire exchanges, and general account maintenance. Serves as a trusted resource to members and fellow team members by possessing strong knowledge of HHCU products, services, and member experience standards, and always acts in the best interest of the member. Assists in problem identification and offer solutions under the guidance of a Senior MA or MA Achieves expected sales and service results by taking personal ownership of referral and cross-selling processes and aligning personal goals with the goals of the organization. Transactional Excellence- Possesses proficiency in account maintenance, banking systems, and process knowledge to ensure records accuracy, policy compliance and member satisfaction with every transaction. Defines member experience by providing exceptional service through accurate transactions and professional conversations. Performs operational transactions (i.e. deposits, withdrawals, transfers) and account maintenance in a proficient and accurate manner within security guidelines and with few errors. Executes supervisor overrides, when necessary, following strict protocols to maintain account security Safeguards workstation, maintains established cash limits, and accurately counts cash bought and sold. Assist members with account opening an