Overview

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: Building Global Capabilities in a Capability Operating Model to Power Our Business: At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz. To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes-not just outputs-and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you'll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we're building the right things, in the right way, at the right time. The Associate Director, Global Capability Owner, Omnichannel Orchestration provides hands-on capability leadership and strategic direction for the Global Capability team within the Campaign Orchestration team in Global Customer Experience Operations. Reporting to the Suite Lead, this role serves as the primary Global Capability leader for the Omnichannel Orchestration team and partners closely with the Tech Leads, the Activation Leads, development teams, and/or vendor teams to ensure solutions are aligned with capability priorities and global standards. The Global Capability Omnichannel Orchestration team delivers a customer journey orchestration capability that coordinates next-best actions and personalized engagement across marketing, field, and third-party channels, enabling coordinated, data-informed customer experiences and consistent execution across touchpoints. As the Global Capability Omnichannel Orchestration Owner, you will have primary accountability for developing the Global Capability, roadmap priorities, and measurable outcomes in collaboration with stakeholders for orchestration capabilities across core platforms, and their integration with activation platforms, covering decision logic, business rules, personalization enablement, and cross-channel optimization ensuring capabilities deliver meaningful, measurable impact for users and the business. Essential Functions/Responsibilities Key Responsibilities: Global Capability Strategy & Roadmap Ownership Define and articulate the capability vision and outcomes aligned to global and franchise priorities in collaboration with key stakeholders. Own and continuously evolve the Omnichannel Orchestration roadmap, making prioritization and trade-off decisions to add the