Overview

Lenox Hill Neighborhood House, widely recognized as one of New York's premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services-social, educational, health, housing, mental health, nutritional and fitness-which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, unhoused and formerly unhoused adults, children and families, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram .Located on the Upper East Side of Manhattan in the historic mixed-use Park Avenue Armory, Lenox Hill Neighborhood House's Women's Mental Health Shelter is a 24-hour program that addresses the critical issues facing 80 homeless women, aged 45 and over, who have histories of mental illness. Through a comprehensive continuum of care and programming that includes social work services, medical, nursing and psychiatric care, specialized peer support, housing placement, benefits assistance, arts and recreation and food and nutrition programs, our talented, multi-disciplinary team comprising social workers, mental health clinicians, nurses, psychiatric providers, peer advocates and program assistants, helps clients to transition from homelessness to permanent housing.The Assistant Director will provide leadership and supervision to program staff, oversee daily shelter operations, and ensure the consistent delivery of high-quality, trauma-informed, and client-centered services. This role is responsible for maintaining full compliance with all agency contractual obligations and regulatory requirements, ensuring our ability to deliver high quality services and support to our clients. Reporting directly to the Senior Program Director, the Assistant Director serves as the designated lead in their absence and will collaborate closely with internal departments, external vendors, government agencies and community partners to drive operational excellence and achieve positive client outcomes.The Assistant Director will:Provide daily leadership and operational oversight of the program, ensuring the delivery of high-quality, trauma-informed, recovery-oriented, and client-centered servicesInterface daily with clients providing excellent customer service, fielding questions and responding to client needsCommunicate and enforce policies, procedures, performance expectations, and regulatory requirements, ensuring full compliance with agency and funder guidelinesSupervise, coach, and develop staff, including performance management, professional development, and employee engagement to support a high-performing teamOversee staffing operations, including hiring, onboarding, scheduling, and coverage, ensuring continuous 24/7 program operationsLead team meetings and promote effective communication, collaboration, and alignment across staff and departmentsEnsure compliance with all applicable contractual, regulatory, and safety standards, and serve as a liaison with oversight and funding agencies as neededMonitor program performance, quality assurance metrics, and outcomes to ensure achievement of contractual goals and continuous improvementManage day-to-day facility and program operations, including coordination with internal departments and external vendors to maintain safe, efficient servicesOversee procurement, inventory, and general operational resources to support program needsPlan, implement, and evaluate programming that supports client stability, independence, and successful transition to permanent housingRespond to crises, incidents, and operational challenges, providing leadership and ensuring appropriate resolution, documentation, and timely reportingMaintain oversight of documentation systems and reporting to ensure accuracy, timeliness, and compliance with all requirementsCollaborate