Overview

Assistant Business Manager Operations & Service BackboneSeeking an organized, dependable operations pro who takes pride in a well-run community - accuracy, on-time work, nothing slipping through the cracks - while delivering steady, professional service to residents. About You You're the person who keeps things running. You like a clear process, you get the details right, and you take real satisfaction in work that's accurate, on time, and done right.Do you take pride in keeping a community organized and running smoothly - accuracy and thoughtfulness, deadlines hit, nothing falling through the cracks?Do you like to follow a clear process and get the details right the first time, rather than improvise?Are you genuinely helpful and reliable with residents and prospects - the person who follows through and makes people feel taken care of?Do you do your best work in a steady, well-structured environment where you can stay on top of recurring tasks and stay accurate under a full workload?Are you a dependable team player whose instinct is "How can I help?" and who makes the Business Manager's job easier? About Us SAIL is a Twin Cities multifamily management and marketing firm built on two principles: Legendary Service and Operational Mastery. We run a concierge-style operation across market-rate, luxury, and affordable communities, blending operational discipline with creative innovation to deliver experiences that go beyond expectations. Our core values guide every decision: Give Your Personal Best, Operate with Intellectual Curiosity, Value Relationships, and Show Up with Enthusiasm. We hire people who hold themselves to that standard, and we invest in them. About the Role The Assistant Business Manager is the operational backbone alongside the Business Manager - the person who keeps the community organized, accurate, and running smoothly day to day. You'll own the details that make a property run: turns and vacant-unit readiness, accurate Yardi data, on-time collections, clean files, renewals, and dependable execution, while supporting leasing and delivering steady, professional service to residents. Leasing support is in place at both communities, and the Business Manager leans on you to keep the operation tight. It's a high-impact seat with a clear runway toward Business Manager. Reports to the Business Manager.We have two standout opportunities open right now:A large, well-established community of nearly 300 homes. Plenty to keep organized, with a steady rhythm of operations, leasing, and resident activity - and a dedicated Business Manager plus leasing support alongside you. Ideal if you like owning the details on a substantial, well-run property.A close-knit pod of communities, mentored by a seasoned Area Manager. Variety, and a front-row seat to how an experienced leader runs several properties at once. Ideal if you like staying organized across more than one community and growing under a strong mentor.Tell us which fits you best - or both. Key Responsibilities Operations & Readiness: Keep the community running day to day - coordinate unit turns and vacant-unit readiness, white-glove move-in inspections, and timely move-outs; complete daily property walks for curb appeal and basic safety; manage keys and fobs; keep files audit-ready and the office show-ready; uphold SAIL standards consistently.Financial Accuracy: Hit occupancy, collections, and delinquency benchmarks; post rent and fees promptly; verify and code vendor invoices; operate within budget; enter complete, accurate data in Yardi.Leasing Support: Help drive occupancy with fast speed-to-lead - tours, applications and screening within policy, and consistent follow-up; support the renewal plan alongside the leasing team.Resident Service: Deliver Legendary Service through dependable, professional, and responsive support; resolve concerns promptly; respond to online reviews in a brand-aligned way; help host resident events.Compliance & Files: Maintain Fair Housing, ADA