Overview

Description: Operations and Service BackboneSeeking an organized, dependable operations pro who takes pride in a well-run community. Accuracy, on-time work, nothing slipping through the cracks, and steady, professional service to residents.About YouYou're the person who keeps things running. You like a clear process, you get the details right, and you take real satisfaction in work that's accurate, on time, and done right.Do you take pride in keeping a community organized and running smoothly, with deadlines hit and nothing falling through the cracks?Do you like to follow a clear process and get the details right the first time, rather than improvise?Are you genuinely helpful and reliable with residents and prospects, the person who follows through and makes people feel taken care of?When rent is late or a vendor misses a deadline, do you make the call and follow it to closure, even when the conversation is uncomfortable?Would you rather own a defined scope exceptionally well than have your priorities change week to week?Are you a dependable team player whose instinct is "How can I help?" and who makes the Business Manager's job easier?About UsSAIL is a Twin Cities multifamily management and marketing firm built on two principles: Legendary Service. Operational Excellence. We run a concierge-style operation across market-rate, luxury, and affordable communities, blending operational discipline with creative innovation to deliver experiences that go beyond expectations. Our core values guide every decision: Giving Our Personal Best, Intellectual Curiosity, Valuing Relationships, Enthusiasm. We hire people who hold themselves to that standard, and we invest in them.About the RoleThe Assistant Business Manager is the operational backbone alongside the Business Manager, the person who keeps the community organized, accurate, and running smoothly day to day. You'll own the details that make a community run: turns and vacant-unit readiness, accurate Yardi data, on-time collections, clean files, renewals, and dependable execution. You'll also support leasing and deliver steady, professional service to residents. It's a high-impact seat with a clear runway toward Business Manager.We have two openings right now. Both are two-community assignments, and they suit different people.Option one: side-by-side communities in RichfieldThese two established communities sit directly next door to each other, just off Highway 62. You will not spend your day in the car. Everything you oversee is within a short walk, so you can stay on top of turns, inspections, files, and resident requests without losing an hour to windshield time. You will work alongside an experienced Business Manager, with room to support additional nearby communities as you grow into the seat. Ideal if you want a tight, efficient footprint and a well-established operation you can run with real precision.Option two: downtown Shakopee and townhomes in EaganA beautiful apartment community in walkable downtown Shakopee, paired with a townhome community in Eagan. Two different product types, one predictable weekly rhythm. Shakopee puts you steps from restaurants and shops. The Eagan townhomes are a quieter, lower-density operation with a different set of details to master. Ideal if you want to broaden your experience across product types. The two communities are a drive apart, so reliable transportation between them is part of the role.Tell us which fits you best, or both. Just note your preference in your application.Key ResponsibilitiesOPERATIONS AND READINESS: Keep the community running day to day. Coordinate unit turns and vacant-unit readiness, white-glove move-in inspections, and timely move-outs. Complete daily community walks for curb appeal and basic safety. Manage keys and fobs. Keep files audit-ready and the office show-ready. Uphold SAIL standards consistently.FINANCIAL ACCURACY: Hit occupancy, collections, and delinquency benchmarks. Post rent and fees promptly. Verify a