Overview

Join Our Team! Location: Bradley International Airport (BDL) Windsor Locks, CT On-Site Compensation: $95,000 - $105,000 + Bonus Eligible Schedule: Full-Time Exempt Compensation & Benefits$95,000 - $105,000 annual salary, based on experienceBonus eligibilityMedical, Dental, and Vision InsuranceBasic Life & AD&D InsuranceEmployee Assistance Program (EAP)Voluntary Benefits including Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Pet InsuranceSSP 401(k) Plan with Company MatchPaid Time Off (PTO)Paid HolidaysPaid Sick Leave Career Growth & Internal DevelopmentSSP America promotes from within, and this role is built as a launch point into Regional People Leader, Director, and Center of Excellence positionsExpanding scope is built into the job itself, growing from one airport to three airports and from 12 units to about 20 unitsDirect exposure to both union and non-union environments, which broadens your labor relations skill set faster than a single-site roleAccess to company-sponsored certification support, leadership development programming, and mentorship from senior HR leadersCross-functional visibility with Talent Acquisition, Total Rewards, Payroll, and Operations leadership at the Support Center About the Role At SSP America, our People Leaders are business partners first. We work alongside operations leaders to build exceptional teams, strengthen leadership capability, create engaging workplace cultures, and drive measurable business performance. This is not a transactional HR role. As the Human Resources Manager supporting our Northeastern airport operations, you will influence business decisions through people strategy, leadership coaching, workforce planning, employee and labor relations, and organizational development. You'll partner closely with General Managers and Directors to solve complex business challenges, develop future leaders, and deliver an exceptional employee experience in a fast-paced, multi-unit environment. Success in this role requires curiosity about the business, sound judgment, and the ability to influence leaders through credibility, data, and trusted relationships. Scope of the Role: 12 restaurant units at Bradley International Airport (BDL) at launch, building up to 20 units across three airportsAirports supported: BDL (Bradley International Airport), BOS (Boston Logan International Airport), and ROC (Frederick Douglass Greater Rochester International Airport)Approximately 250-300 team members totalBDL and BOS are unionized environments. ROC is non-unionMultiple restaurant concepts, including proprietary, local, and national brandsPrimarily on-site at BDL, with remote support and periodic travel to BOS and ROC Responsibilities: Strategic PartnershipServe as the primary Human Resources Business Partner to airport operations leadership, participating in business planning, workforce planning, staffing strategy, operational reviews, and performance discussionsTranslate operational goals into people strategies supporting staffing, engagement, retention, and leadership capability, lead change management and employee communications, and collaborate with Regional and Corporate People teams to execute enterprise priorities on the groundPartner with Operations leadership to understand labor costs, productivity, staffing levels, and business trends, using workforce insights to improve operational performance. Employee & Labor RelationsCoach leaders on employee relations, performance management, attendance, and corrective action, and conduct complex workplace investigations that ensure consistent, documented application of policy across union and non-union locationsAdminister grievances, interpret and apply collective bargaining agreement terms, and manage day to day interactions with union representatives, partnering with Labor Relations on escalated matters Talent & Leadership DevelopmentCoach and develop General Managers and Assistant Managers on leadership behaviors, feedback, and tea