Overview

Title: AR & Collections SpecialistRequisition ID: JR100926Location: Milwaukee, WisconsinPosition Type: Full timeAt National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country, from startups to Fortune 500 companies, to equip their workspaces with beautiful, comfortable, and functional furniture for over 50 years.We're seeking a motivated Accounts Receivable & Collections Specialist to join our Finance team. In this role, you'll play a key part in supporting the financial health of the business by managing customer accounts, resolving payment issues, and helping ensure timely collections. You'll work closely with both customers and internal teams to deliver exceptional service while maintaining strong financial processes.NBF operates on a hybrid schedule with employees in-office Tuesday-Thursday and remote flexibility on Monday + Friday. The specific work hours for this position are 8:30am-5:00pm.What Makes This a Great Opportunity?This role offers an excellent opportunity for someone who enjoys balancing customer relationships with analytical problem-solving. As an AR & Collections Specialist, you'll gain valuable experience in finance operations, collections strategy, account reconciliation, and cross-functional collaboration while making a direct impact on the organization's success.Here's a General Overview of What You'll Be Doing:Contact customers regarding outstanding balances through both phone and email communicationsManage inbound customer inquiries related to account status, invoices, and paymentsResearch, reconcile, and resolve account discrepancies and payment issuesReview customer accounts and proactively follow up on past-due invoicesMaintain accurate documentation of account activity and collection effortsSubmit and manage invoices through customer portals such as Ariba, IPP, Coupa, and similar systemsCollaborate with internal departments to investigate and resolve billing concernsSupport cash flow objectives through effective collections and account management practicesBuild and maintain positive relationships with both customers and internal business partnersConsistently manage a high volume of customer interactions while maintaining attention to detailWhat We're Looking For:1-3 years of experience in Accounts Receivable, Collections, Customer Service, Finance, Accounting, or a related fieldHigh School Diploma or GED requiredExperience communicating with customers to resolve outstanding balances and payment concernsStrong verbal and written communication skillsAbility to manage multiple priorities in a fast-paced environmentDemonstrated attention to detail and strong organizational skillsWorking knowledge of accounts receivable processes, invoicing, and payment termsProficiency in Microsoft Office 365, including Outlook and ExcelStrong problem-solving skills and ability to research account discrepanciesA customer-focused mindset with a professional and collaborative approachSelf-motivated, dependable, and results-drivenIt Would Also Be Nice to Have:Associate degree in Accounting, Finance, Business Administration, or a related fieldExperience with Salesforce, ERP systems, CRM platforms, or accounting softwareExperience with B2B collections and proforma invoicingExperience working with customer invoicing portals such as Ariba, IPP, Coupa, or similar platformsPrevious experience supporting high-volume collections or accounts receivable operationsWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call or contact us a