Overview

Job description: Position Summary:Preform installations, validations/verification and training on companys analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.ResponsibilitiesKey AccountabilitiesEssential Functions:Performs instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholdersWithin their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenanceResponsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of productsAchieves and maintains a high level of competency in technical knowledge of products and services. Strives to achieve similar competency regarding competitive systemsAchieves/maintains a comprehensive knowledge of regulatory requirementsResponsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity)Identifies opportunities to further penetrate current installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre- and post-sales supportPerforms product demonstrations.Participates in seminars, workshops and convention exhibit activities as requested by ManagementDevelops/ maintains an account list and calls on each according to required frequenciesMaintains aspects of Customer Databases and Property Accountability DocumentsManages and controls personal travel and expense budgetPrepares forecasts and other monthly reports as required by managementResponsible for complying with all regulatory (including ISO) mandated policies, procedures and workBudget Managed (if applicable)Personal T&E BudgetInternal Networking/Key relationshipsTo be determined based on department needs, to include interactions such as:North America Commercial OperationsCustomer ServiceTechnical Support GroupSkills & Capabilities:The ideal candidate for this position will exhibit the following skills and capabilitiesEfficiently works under pressure to meet deadlines.Proven technical proficiency and knowledgeStrong planning and organizational skillsProject management skills/experience desirableAbility to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communicationDemonstrated problem solving skillsCollaboration, capable of executing in a team environment.Ability to present complex technical concepts for varying levels of customer staff, including physiciansQualificationsMinimum Knowledge & Experience required for the position:Education:Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelors degree preferredExperience:Minimum of 2-3 years work experience in a lab or clinical settingAdditional Skills/Knowledge:Strong computer skills (Word, Excel and PowerPoint)Language: Fluency in English RequiredInternational Mobility:Required: NoTravel Requirements:Approximately 80% of time Qualifications: Minimum Knowledge & Experience required for the position:Education:Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelors degree preferredExperience:Minimum of 2-3 years work experience in a lab or clinical settingAdditional Skills/Knowledge:Strong computer skills (Word, Excel and PowerPoint)Language: Fluency in English Required Why is This a Great Opportunity: We have recently been engaged by a global leader in vitro testing and Acute Care technology. Specifically, our client are global experts in the most advanced automation and quality management for routine to specialty assays designed for mid to high volume clinical