Overview

Advanced Medical Support Assistant (EHRM) The Veterans Health Administration was seeking an Advanced Medical Support Assistant for the VA Care Community Section at the Oscar G. Johnson VA Medical Center in Iron Mountain, MI. This position supports the administrative side of patient care, including access, scheduling, appointment coordination, authorizations, demographic and insurance updates, customer service, care-in-the-community coordination, and communication with Veterans, vendors, clinicians, and administrative staff. Agency: Veterans Health Administration Facility: Oscar G. Johnson VA Medical Center Location: Iron Mountain, MI Vacancies: 1 Salary: $49,846 - $64,800 per year Pay Scale & Grade: GS-6 Promotion Potential: GS-6 Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: Not authorized Appointment Type: Permanent Telework: Not available Remote/Virtual: Not available Travel Required: 25% or less Relocation Expenses: Not reimbursed Recruitment Incentive: Not authorized PCS: Not authorized PCS Appraised Value Offer: Not authorized Drug Test: Not required Security Clearance: Not required Position Sensitivity/Risk: Non-sensitive / Low Risk Background Check: Credentialing and suitability/fitness required Financial Disclosure: Not required Federal Service: Excepted Service Union Representation: Yes Supervisory Status: No Functional Statement: 09367F Announcement Number: CAZP 26-KME Key Responsibilities: Provide administrative support to clinicians, administrative staff, and professional staff in the VA Care Community Section. Coordinate VACC medical care when inpatient or outpatient providers determine that care is needed. Schedule and coordinate diagnostic testing and consultative appointments for multiple clinical services. Receive phone calls courteously and timely, determine the nature of requests, and provide information using privacy rules and established processes. Explain procedures to Veterans and family members in a caring, compassionate, and sensitive manner. Independently manage position responsibilities with minimal supervision. Set priorities and deadlines while adjusting work flow and sequencing to meet team and patient needs. Generate authorizations for pre-authorized outpatient, unauthorized, and emergency care claims. Make eligibility determinations for VACC programs. Work closely with utilization review to ensure proper authorizations are issued and appropriate correspondence is sent to vendors. Serve as a liaison between Veterans, vendors, the VACC section, VA clinical services, and primary care services. Obtain requested reports, x-rays, labs, and other information needed to complete VACC Coordination consults in CPRS. Ensure required documentation is distributed to appropriate services at private institutions where services will be provided. Prioritize requested procedures based on urgency. Coordinate administrative information between professional staff and patients. Perform data entry, administratively manage consult requests, and notify patients of scheduled outside-provider appointments. Maintain a current Excel directory of institutional contact information, including names, addresses, phone numbers, fax numbers, and contact persons. Generate correspondence to Veterans and providers and manage incoming correspondence related to Community Care. Provide advisory and technical assistance to Veterans and staff. Determine the nature of Veterans' needs, questions, or complaints and provide information in atypical and complex situations. Use HSRM and VistA to manage appointment coordination and authorization creation under Office of Integrated Veteran Care guidance. Perform other duties as assigned. Basic Qualifications: Must be a U.S. Citizen. Must be proficient in written and spoken English. Must have six months of clerical, office, customer service, or administrative work experience that shows ability to acquire the knowledge and skills needed for the position; or Must have