Overview

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Workforce Administration Team within the Technical Operations Division.Responsible for providing administrative support for Tech Ops represented team members and its leadership group. Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team. What you'll do Audit, analyze and prepare various department reports, including weekly headcount reports and monthly projection reports. In depth understanding of all aspects of payroll, using Workbrain payroll system; including time coding and shift schedulesProffer and process overtime, field trips, shift swaps and holiday equalization according to the rules and limitation of the collective bargaining agreement and the Workbrain system. Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.Liaison between various airport personnel, local leadership and team members Train and assist with onboarding new administrative center team members Contribute and assist with project initiatives, to include implementation of new systems, tasks and methods to front line employees, leaders and administration center team members. Submits transactions for computer and system accesses.Sort, track and file data and correspondenceProcess time-sensitive requestsEfficiently and effectively communicate to high levels leadership to address operational inquires Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicableMust be able to secure appropriate airport authority and/or US customs security badges, if applicableMay be required to work shifts, nights, weekends and holidaysMust be willing to travel as required for professional development All you'll need for success Minimum Qualifications- Education & Prior Job ExperienceHigh School diploma or GED equivalentAt least 1 year of prior administrative experienceIntermediate experience with Microsoft Office software including Word, Excel, PowerPoint etc. Preferred Qualifications- Education & Prior Job Experience3 years experience in an office setting 1 year experience with unionized workforce Associates degree or equivalent work experience Previous experience with analyzing data to improve processes and facilitate operational excellence Skills, Licenses & CertificationsKnowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)Broad understanding of Workbrain or other time and attendance applications Ability to prepare correspondence and format reportsAbility to maintain confidentiality with team member files, payroll data and personal information Ability to prioritize and organize work functions effectively Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact Ability to work individually or with a team What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexi