Overview

Description: Administrative & Customer Support Coordinator Certco, Inc. Madison, WI A High-Visibility Opportunity to Make an Impact and Grow with Certco Are you looking for an opportunity to get your foot in the door with Certco or take the next step in your career? The Administrative & Customer Support Coordinator (ACSC) is an exciting opportunity to join a growing team in a role that offers visibility, variety, responsibility, and purpose. This position is part of a two-person team working closely with our Administrative & Customer Support Lead (ACSL). Together, this team provides important support to Certco leadership, helps coordinate internal operations, supports company events, and plays a key role in delivering an excellent experience to our Certco Members. For current Certco employees, this is a great opportunity to step into a new role, expand your knowledge of the company, work directly with leadership, and develop skills that can open the door to future career opportunities. What You'll Do Administrative & Leadership SupportPartner with the Administrative & Customer Support Lead as a primary liaison to the receptionist desk and provide support to the Director TeamHandle projects and tasks assigned by the Director TeamAssist with board meetings and preparation of shareholder materialsSupport retailer-facing events, including retailer summits, forums, and other company eventsHelp coordinate key company events, including Food Shows, and maintain relationships with event partners and hotelsAssist with tracking, organizing, and verifying documents to support regulatory and procedural complianceManage and update Standard Operating Procedures (SOPs)Maintain confidentiality of information related to executives, board members, and shareholdersProcess select vendor invoicesAssist with company events, retirement celebrations, and special occasions Customer & Member SupportHelp enhance the Certco Member experience by building relationships with our MembersSupport, document, and report on Certco Special Ad Offers and pre-ordered product adjustmentsAssist with transportation and warehouse questions and concernsTake ownership of Member calls and follow through to ensure the expected Certco response is achievedWork with internal departments to help resolve customer questions and concerns Front Desk & Office SupportAnswer phones and accurately direct calls to the appropriate personManage door access and provide a welcoming, professional experience for visitorsCoordinate daily front desk activities and help ensure appropriate front desk coverageSort, prepare, file, and distribute internal and truck mailCoordinate mailing of invoices and organizational documentsMonitor supplies for upstairs breakrooms and bathrooms and help maintain a clean and welcoming environmentMaintain Emergency Procedures and Attendance listingsAssist with lunch orders, setup, and cleanup for company eventsPlace and coordinate orders for special occasions, including births, deaths, hospital stays, and grand openingsPerform other duties as assigned by management What We're Looking For We are looking for someone who is friendly, highly organized, detail-oriented, adaptable, and proactive. The ideal candidate will have:Previous experience as an Executive Assistant, Receptionist, Administrative Coordinator, or in a similar role preferredProfessional demeanor and the ability to handle confidential information with discretionExcellent communication, proofreading, and organizational skillsStrong attention to detailAbility to manage multiple priorities and adapt to changing needsA proactive, problem-solving mindsetProficiency with Microsoft Office, including Word, Excel, PowerPoint, and OutlookAbility and willingness to learn Certco's internal systems and processesA strong teamwork mentality and willingness to pitch in wherever needed Why This Is a Great Opportunity This is a high-visibility position with a purpose. You will work closely with Certco leadership while als