Overview

This position is Onsite. Our office is located at Flexcare Infusion Center, 823 N San Francisco St, /G-1, Flagstaff, AZ 86004. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time. Assist with tasks as directed by leadership. This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime. This will be an on the job training, training hours will be aligned with your schedule. Primary Responsibilities: Answers and re-routes incoming calls to the appropriate FlexCare staff members Makes outgoing calls to patients and/or caregivers Documents patient communications within our Electronic Medical Records Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient Greets and checks-in patients and visitors for their scheduled appointment time Completes patient check-out, payment processing, and patient scheduling Receives shipments and direct vendors when deliveries are scheduled Assist Clinic Manager in maintaining compliance with AZDHS and ACHC Provides administrative support to the Clinic Manager Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations Assists patients with completing necessary forms and documentation. Serve as primary point of contact when leadership is out of office Assist with tasks as directed by leadership You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older CPR or BLS certification (or ability to obtain CPR/BSL certification within 45 days of hire) 2+ years of experience in an Administrative or office role Command of Microsoft Office Word & Excel (Navigate through excel, open spreadsheets, basic formulas) Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications Able to work onsite at 823 N San Francisco St, /G-1, Flagstaff, AZ 86004 Ability to work full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime Preferred Qualifications: Experience working in healthcare/medical insurance Medical Assistant experience Customer service experience Experience working in a role where multi-tasking abilities were required Familiar with medical terminology Soft Skills: Ability to work independently Critical thinking skills Excellent written and verbal communication skills Strong patient facing com