Description: The Receptionist is responsible to assure customer needs and requirements are meeting the company policies. Customer Service/ReceptionØ Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately;Ø Answer, screen and direct incoming calls; Ø Respond to customer inquiries via telephone, email and walk-in; Ø Confirm customer orders and keep customers informed of order status; Ø Work with operations staff to determine service capability to meet customer needs;Ø Assist with sales; request quotes from corporate quoting team and send quotes to existing customers;Ø Send and receive faxes and mail (send checks, bills and important information to corporate);Ø File and organize orders, employee files, etc ;Ø Order office and lab supplies;Ø Generate and send monthly calibration recall list to customers;Ø Access to Customer Management System(CMS) and Customer Relationship Management(CRM) to create/update customer informationØ Provide customers with access/assistance to Customer Data Management(CDM) Shipping and ReceivingØ Assist with Shipping and Receiving when applicableOther duties as assigned by supervisor and special projects as needed. Requirements: Knowledge, Skills and Ability:Excellent verbal and written communication skillsEffective working knowledge of Microsoft Office with intermediate Excel skillsAttention to detail and problem-solving skillsTeam player, Trustworthy, Service oriented and can manage priorities Strong organizational skills with the ability to multi-taskExcellent time management skills and the ability to prioritize workAbility to maintain sensitive and confidential information Acts ethically and honestly, dependable, and willing to help where needed Must interact with customers daily in a positive and professional manager. Works efficiently and enthusiastically on assignments. ISO/IEC 17025 knowledge a plusPI3edd-3727
Not specified in the original listing.
Not specified in the original listing.
Micro Precision Calibration has been providing calibration services for over 30 years. They have a worldwide network of laboratories and international field service teams, serving various markets including biomedical, pharmaceutical, electronic compo... Read More