Description: DCM ServicesAccount RepresentativeBloomington, Minnesota Full-Time NO weekends Onsite $22-$23/hr The OpportunityAs an Account Representative at DCM Services, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values empathy, accuracy, and professionalism.About DCM ServicesDCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.At DCM Services, we believe that treating people with dignity - whether they are our employees or the families we serve - is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.Benefits Paid time off, up to 5.85 hours bi-weeklyEight paid holidaysHealth, Vision, and Dental Insurance401(k) MatchingEmployee Assistance ProgramOpportunities for advancementMonthly lunch, monthly breakfast, weekly bagels, and weekly fruitFree parkingFree gym on siteMetro Transit pass assistance Requirements: High School Diploma or GEDLicensed Debt Collector (or ability to obtain licensure)Computer proficiency and the ability to learn new systemsThe ability to work an opening shift (7:00 am - 3:30 pm) and closing shift (10:30 am - 7:00 pm) once a week after training is complete. Training is 6 weeks, 8:00am to 5:00pm.Key ResponsibilitiesGenerate outbound calls and field incoming callsAdhere to company policies, procedures, and client-specific requirementsUphold company information security and privacy responsibilitiesAccurately document accounts Negotiate payment arrangements and follow up as neededWhat You BringCourteous, empathic, and professional telephone mannerStrong verbal and written communication skillsGoal-oriented mindset with strong organizational skillsAbility to multi-task effectively in a fast-paced, regulated environmentTeam-oriented with the ability to also work independentlyWhy DCM Services?Competitive wages and great benefits - we invest in our peopleMeaningful work that requires true compassion and professionalismCollaborative, supportive team culture in a stable, established companyConvenient Minnesota office locationCompensation details: 22-23 Hourly WagePI80a9c5-
Not specified in the original listing.
Not specified in the original listing.
