Overview

Account Manager Cramer Health The Account Manager role blends client relationship management with multi-channel marketing executional expertise. A central figure in managing the relationships with clients, the Account Manager is accountable to maintaining a clear understanding of the needs, expectations, and working style of the clients and ensuring flawless execution of related initiatives. The Account Manager performs their day-to-day activities with frequent collaboration among cross-functional teams and reports to the SVP of Client Services.In this role, you will serve as the communication bridge between clients and internal teams and are accountable to the satisfaction of clients across your assigned portfolio. You are responsible for nurturing relationships, recognizing opportunities for account growth, and ensuring on-time, quality execution of solutions aligned to the client's strategic imperatives and business objectives. You'll work closely with other Account, Creative, Digital, Production, and Operations team members to deliver impactful programs for our healthcare clients.As an effective Account Manager, you are energized by and confident in your abilities to consistently deliver on core accountabilities. Client Relations Develop and maintain harmonious client relationshipsManage high volume, timely, daily written and verbal contact with clientsAccurately interpret client commentary and communicate cross-functionallyContinually strengthen quality of client relations through objective assessment of opportunities for improvement with the client and internal teams Multi-channel Project / Program Execution Thoroughly understand your client's product / service, brand positioning, and strategic objectivesUnderstand the translation of marketing strategy to tactical executionEnsure all strategies, initiatives, and client direction support the brand positioning and strategic objectives; challenge those that do notAdept at preparing and delivering internal and client-facing communicationsManage daily interactions of varying modality, scope and complexityDevelop client-facing creative briefsPrepare for and lead effective and efficient kick-off, internal and client review meetingsEnsure timely and clear exchange of deliverables, considerations and ideas through email, voice/video calls and live meetings; use the best communication method for a given situationActively listen and accurately translate client feedback to internal teams and vice-versaSupport Senior-level team members in preparing for and facilitating brand planning sessions, strategic workshops, and meetings of higher complexityBuild and maintain collaborative partnerships across the broader internal teams to keep the work moving on time, on budget and on strategyUnderstand and appropriately use agency tools, resources and supports Agency Interests Collaborate with leadership on new ideas aligned with client interests and business needsRepresent agency POVHandle objections professionally and appropriately defend agency position and work productsSupport leadership team in pursuing opportunities for account growth Fundamentals Client and brand knowledgeAdvertising / marketing / client management acumenExcellent interpersonal and listening skillsExercise good judgment and decision-making acumenWorks well in a team and is independently productiveAbility to independently solve problems of moderate complexity; seeks support when neededManages time wellExcellent communication and presentation skillsExceptional attention to detail and organizational acumenDemonstrates commitment to the client, passion for the brand and creative productReceptive to developing new and strengthening existing skillsKnows when to ask for helpAbout Cramer HealthCramer is a brand experience and content marketing agency that blends strategy, creative, and production to engage audiences and drive business growth. Cramer Health is a specialty division focused on healthcare clients, building and nurt