Overview

Account Manager- Commercial Insurance Office location Altoona, PA ( In person) Local, independent Insurance Agency & Financial Services Company is seeking a client focused, motivated, and experienced Commercial Account Manager to join their Altoona, PA team. The Account Manager is responsible for delivering exceptional service to commercial insurance clients while supporting account retention, growth initiatives, and operational excellence. The ideal candidate will possess strong relationship management skills, commercial insurance knowledge, and the ability to manage multiple priorities in a fast-paced environment. Qualifications: Previous commercial insurance account management and customer service experience required Currently holds or is willing to obtain PA Property & Casualty Insurance License Effective communication and relationship-building skillsExperience with Applied Epic or similar agency management systems preferredProficient in Microsoft Office and general business technology platformsAbility to analyze client needs and recommend insurance solutions Strong ability to communicate details clearly via written and verbal communications Excellent organizational, time management, and documentation practices Must be enthusiastic, confident, outgoing, and initiative taking Key Responsibilities: Client Service & Account ManagementManage day-to-day servicing of commercial insurance accountsProcess policy endorsements, changes, and coverage updates accurately and efficientlyRespond to client inquiries regarding coverage, billing, and claimsMaintain complete and accurate client documentation within agency management systemsRenewals & RetentionConduct proactive renewal reviews with clientsIdentify coverage gaps and recommend appropriate solutionsManage remarketing efforts in accordance with agency guidelinesWork with carriers to secure competitive account placements and coverage solutionsProcess & ComplianceFollow agency workflows and agency service standardsMaintain compliance with insurance regulations and agency policiesEnsure timely and accurate processing of all the accounts activitiesGrowth & Business DevelopmentIdentify cross-sell and up-sell opportunities within existing client accountsSupport inside sales and business development initiativesAssist with account rounding and strengthening overall client relationshipsParticipate in continuing education and professional development opportunities Schedule and Compensation Overview : Monday - Friday 8:30-4:30 Competitive compensation package based on experience level and insurance licensesCommission and bonus programs The Agency offers an excellent and extensive benefit package which includes: Individual Health, Dental, and Vision coverage 401k with company 4% matching Flexible spending account Employer paid Life insurance, Short and Long-term Disability Paid time off and Holiday pay Professional development and continuing education opportunitiesCollaborative and supportive team environmentOpportunity for career growth within a growing organizationCollaborative and supportive team environment If you are passionate about client service and commercial insurance, you are encouraged to apply and become part of their growing team in Altoona, Pennsylvania! Please email or upload your current rsum for review All job opportunities listed on by DBD Staffing are Direct Hire positions. DBD does not offer temporary staffing positions. We advertise and pre-screen candidates directly for the companies hiring teams.