Overview

Description: At PURIS, we're dedicated to cultivating a better food system and making a positive impact. How do we do it? By transforming high-quality, USA-made ingredients into essential components for a wide range of everyday products. From cereals and snacks to protein beverages and beyond, our ingredients are powering a healthier future. This is more than just a job; it's an opportunity to be part of a growing food industry. You'll work with state-of-the-art engineering and work together with your peers to build a better food future.As an Account Manager, you serve as the primary liaison between PURIS and our customers, ensuring an exceptional customer experience throughout the customer journey. You are responsible for managing customer relationships, coordinating order execution, resolving issues, and providing timely, accurate communication that builds trust and confidence in PURIS.Working closely with Sales, Supply Chain, Quality, and R&D teams, you help ensure customer requirements are met while supporting account growth, operational excellence, and long-term customer satisfaction. The Account Manager plays a critical role in delivering a seamless experience from onboarding through ongoing account management.Pay Range: $50,000 - $60,000 AnnuallyBonus Eligible: Yes (5%)Travel: Minimal to NoneKey Responsibilities Customer Relationship ManagementManage and grow relationships with assigned customer accounts.Serve as the primary point of contact for customer inquiries, requests, and account needs.Build strong relationships with key customer stakeholders to foster long-term partnerships.Maintain a high level of customer satisfaction through proactive communication and responsiveness.Own the 30, 60, 90 Sales forecast for each customer account while working with Sales leaders for rolling 12-18 month forecastOrder Management & Account ExecutionSupport customer onboarding and ensure smooth transitions from initial sale through ongoing execution.Monitor customer order flow and delivery performance.Communicate lead times, shipment updates, and potential disruptions in a timely and transparent manner.Partner with customers and internal teams to support forecast accuracy and demand planning efforts.Customer Support & Issue ResolutionRespond promptly and clearly to customer inquiries and requests, striving to exceed service expectations.Coordinate issue resolution across cross-functional teams.Identify recurring challenges and drive corrective actions to improve the customer experience.Account Performance & ReportingUtilize CRM tools and internal systems to document customer interactions and account activities.Support continuous improvement initiatives that enhance customer service and operational efficiency.Product & Industry KnowledgeDevelop a strong understanding of PURIS' plant-based ingredient portfolio and customer applications.Stay informed on industry trends, customer priorities, and competitive market activity.Identify opportunities to create additional value for customers through innovation, sustainability, and operational improvements.Measures of SuccessSuccess in this role will be measured through:Customer Service MetricsOrder accuracy rateForecast and demand planning accuracyResponse time to customer inquiriesResolution timeliness and strength for customer issuesAbility to juggle multiple customer needs and daily tasksQuality and effectiveness of customer communicationsCustomer satisfaction and retentionOperational EffectivenessStrong cross-functional coordination and collaborationTimely completion of customer requests and deliverablesAccurate CRM and account documentationSuccessful onboarding and management of customer accounts Requirements: Bachelor's degree preferred.1-5+ years of customer-facing experience in account management, customer success, customer service, manufacturing, supply chain, food ingredients, or related industries.Experience working directly with customers and managing ongoing business relationships