Overview

Bathing Brands is a well-established, growing organization in the steam, sauna, and bathing space. The Account Coordinator plays an important role in supporting Account Managers and customers by providing accurate, responsive assistance throughout the order and fulfillment process.This position serves as a key point of coordination among Account Managers, customers, and internal teams. The Account Coordinator helps process orders, manage backorders, resolve shipping and warranty-related issues, and ensure customers receive timely and accurate information. The ideal candidate is detail-oriented, organized, responsive, and comfortable managing multiple priorities while delivering a high level of customer support.This position is hybrid, requiring regular onsite presence with the option for remote work.Key ResponsibilitiesAccount and Customer SupportProvide responsive support for customer questions, requests, and order-related needsSupport Account Managers with day-to-day customer and account activityCommunicate order updates, backorder information, shipping details, and other relevant information clearly and professionallyWork with internal teams to resolve customer issues and keep orders movingMaintain a high level of accuracy, responsiveness, and professionalism in all customer interactionsOrder and Backorder ManagementProcess and manage small-to-medium customer orders from DPL through ACUReview order information for accuracy, including products, quantities, pricing, and delivery detailsMonitor backorders by customer and item, providing updates and coordinating next stepsProactively identify order delays, discrepancies, or other issues requiring follow-upCoordinate with Account Managers, Operations, Production, and Shipping to support timely order fulfillmentWarranty, Shipping, and Claims SupportTrack warranty parts and provide updates regarding availability and shipment statusCoordinate the resolution of products damaged during shippingManage shipping claims and maintain the related documentationTrack open claims, returns, and other customer issues through resolutionFollow up with customers and internal teams to ensure issues are addressed promptlyReporting and Administrative SupportMaintain accurate customer, order, backorder, return, and claim information in internal systemsPrepare and maintain reports related to backorders, returns, and claimsAssist Account Managers with administrative tasks and account documentation as neededProvide defined backup coverage to help maintain consistent support for customers and Account ManagersRequired Skills and QualificationsStrong attention to detail and commitment to accuracyExcellent written and verbal communication skillsCustomer-service mindset with the ability to respond calmly and professionallyStrong organizational and time-management skillsAbility to manage multiple orders, customer requests, and follow-up items simultaneouslyAbility to work cross-functionally with Account Management, Sales, Operations, Production, Shipping, and FinanceProficiency in Microsoft Office, including Excel, Outlook, and WordDependable follow-through and the ability to provide consistent backup coveragePreferred QualificationsPrevious experience in account coordination, sales support, order entry, customer service, or a related positionExperience managing customer orders, backorders, returns, warranty parts, or shipping claimsExperience working with ERP or CRM systemsExperience in a manufacturing, distribution, or logistics environmentBenefitsBathing Brands offers a comprehensive benefits package designed to support our teammates' health, financial wellbeing, and work-life balance, including:Company-subsidized medical, dental, and vision insuranceCompany-paid life insurance, with voluntary disability and supplemental coverage options401(k) retirement plan with company matchPaid Time Off and paid company holidaysCommunity Day for volunteer serviceEmployee referral programFull benefit eligibility and deta