Overview

Job Posting Title:Academic Technology Associate Hiring Department:Academic Affairs Position Open To:All Applicants Weekly Scheduled Hours:20 FLSA Status:Non-Exempt from FLSA Earliest Start Date:Jul 13, 2026 Position Duration:Expected to Continue Location:UT MAIN CAMPUS Job Details:General NotesPosition is a part-time, 20 hours per week, appointment. Consistent work schedule will be pre-arranged with supervisor. Must be eligible to work in the US on a full-time basis for any employer without sponsorship.PurposeThe Academic Technology Associate is responsible for assisting with the coordination and oversight of all phases of the campus-wide Course Evaluations System (CES). This work supports the mission of the Office of Academic Technology at The University of Texas at Austin.Responsibilities The Academic Technology Assistant (ATA) supports the Course Evaluations System (CES) operations by managing Course Evaluation Liaison (CEL) records and providing ongoing support. Working closely with the Senior Academic Technology Specialist, the ATAcontributes to daily operations, stakeholder support, and continuous processimprovement to ensure efficient and reliable course evaluation services. Maintain academic technology documentation processes and resources, including the CES website, calendars, and guides, ensuring that all materials are accurate and up to date. Provide customer support through email, ticketing systems, and office hours. Collaborate with technical teams to track and resolve issues. Assist with course evaluation processes that help ensure data accuracy through the practice of regular auditing. Assist the Office of Academic Technology with other duties as assigned.Required QualificationsBachelor's degree. One year of experience working in a customer service role. Experience working with online computer systems. Experience training users in how to use online computer systems. Ability to act as a liaison between technical team support and "customer" end users. Superior organizational skills. Ability to consult on policies and procedures with faculty and staff audiences using a respectful, customer-focused approach. Exhibit maturity, integrity, discretion, a positive attitude, and grace under pressure. A self-starter with the ability to summarize complex information, work with sensitive data, pay attention to detail, and complete assignments reliably and on time.Relevant education and experience may be substituted as appropriate.Preferred QualificationsMore than the required years of experience working in a customer service role. Experience in administering and processing electronic surveys. Experience managing complex projects. Experience working in a team environmentSalary Range$20,000 annually (based on a 20 hour work week)Working Conditions May work around standard office conditions Repetitive use of a keyboard at a workstationRequired Materials Letter of Interest Resume/CV 3 work references with their contact information including email addresses; References submittedshould be professional and not personal and at least one reference should be from a supervisorImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click t