Overview

Job DescriptionJob DescriptionJob Title: 911 Systems Consultant and Technical ResourceLocation: Philadelphia, PANote: Hybrid Role, Teams interview for first round, in person final interviewJob Description: PPD 911 mission critical systems, which include CAD system, 911 call handling system, radio system andcall logging system at PPSB, 6100 Rising Sun and City Hall.Position overview / Statement of WorkPPD 911 Systems Consultant is a technical position supporting the City's 911 systems and contributes to thecontinuity of 911 computer services by providing day-to-day technical support and vendor management. Theposition is responsible for the daily operations and maintenance of the various computer services andplatforms supporting PPD's 911 center's daily operations.Remote work is limited to two days per week and may not exceed in-office days in any week.Work hours may not exceed 37.5 per week, except during a 911 system emergency; with priorapproval from the 911 IT Director.The resource must document all work activities in detail on the weekly timecard, including eachmeeting attended with its corresponding date, time, and duration.Work activities:Stay abreast of the latest developments in 911 technology; participate in regional and state meetingsand provide input to the City's 911 technology roadmapConfer with PPD stakeholders to determine computing and information management needs andrequirements and in collaboration with executive management, set priorities and direction for 911technology projects Working with system vendors, develop plans and proposals to analyze and upgrade the existingsystems; determine computing policies and procedures; direct installation and validation of new orrevised software and hardware; confer with designated technical specialists to ensure provision ofsupport to the department;Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors andensure SLA compliance; approve deliverables and invoicingDirect the maintenance of and enhancements to 911 systems by managing vendors and providingoversight to all testing and deployment activitiesWork with department management to identify and define problems, issues and opportunities toimprove efficiency and effectiveness through IT initiatives; work with internal IT resources,stakeholders and vendors to ensure new initiatives are planned, launched and executed correctly.Forecast 911 infrastructure and equipment-related costs and IT personnel needs for ongoingoperational support as well as technology projects and programs related to all 911 operationsHelp ensure delivery of computer services to the 911 area within allocated cost and schedule and within budget.Complete ad hoc 911-related tasks and projects as assigned by the 911 or PPD IT Directors.Assist with Software and Hardware deployment of 911 Related computer equipment at the directionof the PPD IT and 911 DirectorsAssist with problem resolution of 911 Related hardware and software when requestedParticipate in testing of 911-related hardware and software when necessary.Is responsible for being on call and participating in after-hours Major Incident Problem Resolutions related to 911 systemsSkills/experience of the assigned staff:Minimum 8+ years of increasingly responsible experience, with at least five years of managingincreasingly complex systems in a technical environment. Able to work effectively and efficientlytoward satisfaction. Understanding of Computer Aided Dispatching and other 911-related technologiesDeep knowledge of principles, practices and theories in technology.Broad-based knowledge of IT solution lifecycles and environmentsSoftware development lifecycleNetworking and SecurityTechnology and Application ArchitectureComputerized system validation (CSV) strategies and standardsDisaster Recovery and Continuity of OperationsOperating System ManagementDatabase TechnologyIf you are: bright, motivated, skilled, a difference-maker, able to get things done, work with