STATEMENT OF THE JOBWe are seeking one Community Resource Advisor to support our 211 Toledo team. In this role, you will provide information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.ESSENTIAL DUTIES AND RESPONSIBILITIES• Interviews clients and conducts a thorough assessment of their needs• Identifies appropriate resources• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.• Conducts follow-up to ensure that the inquirer's needs have been met• Uses crisis management techniques in accordance with agency procedures• Maintains complete and accurate documentation• Responsible for staying current with all ongoing training requirements for both services• Assists with community outreach activities as assigned by the management team• Actively involved with agency programs and events• Supports operations during times of disaster as defined by agency policy• Maintains up-to-date knowledge of agency processes and policies & procedures• Performs all other duties as assigned REQUIREMENTSHigh school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).This position requires at least one weekend day per week.Must have evening availability. KNOWLEDGE / SKILLS / ABILITIES Well-developed interpersonal skillsExcellent computer skillsDemonstrated crisis intervention skillsVersed in substance abuse issues and mental health issuesClear and effective communication and accurate assessment of inquirer's needsAbility to function as a team member in an experiential learning settingAbility to effectively problem solve and resolve conflictAbility to work independently with minimal supervisionAbility to maintain professional expectations and assist individuals with diverse backgroundsKnowledgeable of program procedures and contact centers informational systemMust have reliable, secure internet service along with cellular phone.PI986926b227ac-0677
Not specified in the original listing.
Not specified in the original listing.
