Technical Support Engineer

About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since its founding in 2011, the company has redefined modern security with the world’s most advanced AI-native platform. CrowdStrike serves customers across all industries, ensuring businesses remain operational, communities stay safe, and lives continue without disruption.

CrowdStrike is a mission-driven company that fosters a culture of flexibility, autonomy, and professional growth. We welcome talented individuals who have limitless passion, a relentless focus on innovation, and a strong commitment to our customers, community, and colleagues. Join us and be part of a mission that truly matters—the future of cybersecurity starts with you.

Role Overview

As a Technical Support Engineer, you will join a highly skilled Customer Support team supporting CrowdStrike customers globally. Your responsibilities include troubleshooting, identifying root causes, and resolving technical issues to help customers gain maximum value from their investment. The role requires energy, curiosity, and a passion for learning new technologies in a fast-paced, high-energy environment.

Key Responsibilities

• Provide technical support to CrowdStrike customers worldwide.

• Troubleshoot and resolve customer concerns, assessing impact and engaging relevant stakeholders.

• Collaborate with internal Product and Engineering teams to fix bugs or enhance features.

• Document problem-solving processes and create knowledge articles.

• Manage time efficiently to meet or exceed operational goals.

• May be required to work shifts or holidays based on business needs.

Required Skills & Experience

• Prior experience in Product Technical Support for global enterprise customers.

• Strong oral and written communication skills.

• Customer-focused with analytical thinking and logical troubleshooting ability.

• Proven experience troubleshooting application and OS-level issues in Windows, Linux, or Mac environments.

• Understanding of OS fundamentals: memory management, shared libraries, file/network I/O, Windows registry, software distribution, etc.

• Hands-on experience debugging using standard tools and techniques.

Bonus / Specialized Skills

SIEM / SOAR

• Experience with log management tools (self-hosted, Kafka/containers).

• Container administration and orchestration skills.

• Familiarity with Regex and query languages; relevant certifications are a plus.

Identity Management

• Experience with Windows Servers, Active Directory, MFA.

• Knowledge of Zero Trust solutions and authentication protocols (Kerberos, LDAP, NTLM, SAML).

• Networking troubleshooting using Wireshark/PCAP; understanding of routers, switches, firewalls is a plus.

Cloud Technologies

• Experience troubleshooting in a SaaS cloud environment.

• Debugging API/REST interfaces (JSON/HTTPS) on both client and server sides.

• Understanding of large-scale databases: Cassandra, Kafka, Elasticsearch, Splunk, etc.

• Familiarity with cloud orchestration tools: Docker, Kubernetes.

• Certifications in common cloud platforms are advantageous.

Benefits

• Competitive compensation and equity awards.

• Comprehensive physical and mental wellness programs.

• Generous vacation and holiday policies, including paid parental and adoption leave.

• Professional development opportunities for all employees.

• Employee networks, volunteer opportunities, and vibrant office culture.

• Great Place to Work Certified™ globally.

Equal Opportunity Statement

CrowdStrike is proud to be an equal opportunity employer, committed to fostering a culture of belonging. We value diversity and provide equal employment opportunities regardless of race, gender, disability, veteran status, or any legally protected characteristic.

For assistance with accessibility or accommodations during the application process, contact.