Enterprise Services Engineer 

About Tanium

Tanium is the Autonomous IT company, empowering IT and security teams with AI-driven, real-time endpoint intelligence. Trusted by many of the world’s leading organizations, Tanium’s unified platform for endpoint management and security enables enterprises and governments to innovate faster, stay resilient, and move business forward at scale.

We are committed to a collaborative, respectful, and diverse culture, reflecting the diversity of our customers and communities. Our ongoing pursuit of excellence has earned us a spot on the Forbes Cloud 100 list for ten consecutive years, and recognition as a great place to work. Tanium also supports community engagement, offering team members 5 days of Volunteer Time Off (VTO) annually.

Role Overview

As an Enterprise Services Engineer (ESE) at Tanium, you will serve as a hands-on expert for both remote and on-site engagements. Working closely with Solution Engineers, Customer Success Managers, and Sales Account Managers, you will help customers achieve operational, risk, compliance, asset, and security-focused outcomes by deploying and maintaining the Tanium platform and its modules.

This role primarily supports federal government customers, with a Canberra base, while offering remote flexibility.

Key Responsibilities

• Operationalize, administer, and maintain the Tanium platform to resolve complex technical issues independently or collaboratively.

• Identify opportunities to increase customer value from the Tanium platform.

• Address customer needs effectively with strong verbal and written communication skills.

• Resolve customer support cases and conduct regular health checks on assigned accounts.

• Track and document activities, after-action reports, root cause analyses, and daily status reports.

• Maintain best practice documentation and Playbook entries.

• Collaborate with SEs and CSMs to improve operational status within key accounts.

• Provide technical guidance to customer IT staff.

Qualifications & Experience

• Security Clearance: NV1 or higher

• Education: BA/BS or equivalent experience

• Experience:

  • 5+ years in IT or Consulting

  • 5+ years in Systems Administration/Engineering

  • Hands-on Tanium experience is a strong plus

  • Experience with federal government agencies is advantageous

• Technical Knowledge:

  • Endpoint Security, Systems Management, Incident Response

  • Systems Administration, Software Engineering

  • Utility Scripting (Bash, PowerShell, VBScript, Python, etc.)

• Strong troubleshooting, critical thinking, and problem-solving skills

• Ability to communicate complex problems and solutions clearly

Why Join Tanium

• Work in a collaborative, diverse, and inclusive environment.

• Opportunity to work with leading enterprises and government organizations.

• Contribute to cutting-edge IT and security solutions with AI-driven endpoint intelligence.

• Recognized globally as an excellent workplace with ongoing professional development opportunities.