🏢 About Company 

EverCommerce is a leading SaaS service commerce platform providing integrated software solutions for small and medium-sized service-based businesses (SMBs) across industries like wellness, health, and home services.

The company is publicly traded (NASDAQ: EVCM) and headquartered in Denver, Colorado, USA, with global operations serving hundreds of thousands of businesses. EverCommerce powers a wide range of tools including business management, payment processing, and customer engagement platforms.

Timely Software Pty Limited, part of the EverCommerce ecosystem, specializes in SaaS solutions for the beauty and wellness industry, helping salon owners simplify operations, improve client experiences, and grow their business. Timely currently serves 28,000+ customers in over 100 countries.

Key Details:

• Founded: 2016

• Headquarters: Denver, Colorado, USA

• Phone Number: +1 720‑647‑4948

• Website: evercommerce.com

• Email: hello@evercommerce.com (general contact via website)

• Company Size: ~1,000–5,000 employees

• Nature: Public, global SaaS solutions provider

💼 Job Details – Senior Customer Success Coach (Timely / EverCommerce)

• Job Title: Senior Customer Success Coach

• Job Category: Customer Success / Client Management / SaaS

• Location: Melbourne, Victoria, Australia (Remote-first, some interstate travel)

• City: Melbourne

• Job Type: Full-time

• Career Level: Senior / Team Lead

• Experience Required:

  • Customer-facing roles in success, support, or training

  • SaaS experience in hair & beauty / wellness sector

  • Leadership, mentoring, or coaching experience

• Qualification: Relevant industry experience preferred; degree not strictly required

• Salary: AUD 85,000–95,000

• Benefits: Extended annual leave, wellness allowance, professional development support, remote work flexibility

Role Overview:
The Senior Customer Success Coach ensures customers gain maximum value from the Timely platform. The role involves leading and mentoring a team, overseeing onboarding, managing “at-risk” clients, reducing churn, and identifying upsell opportunities.

Key Responsibilities:

• Lead ANZ coaching team and mentor Customer Success Coaches

• Oversee onboarding processes tailored to customer segments

• Drive feature adoption and strategic engagement with “at-risk” customers

• Identify revenue growth and upsell opportunities

• Ensure smooth data migration and customer training

• Promote scalable coaching processes aligned with business goals

Candidate Requirements:

• Deep experience in SaaS and hair & beauty / wellness industries

• Proven leadership and coaching abilities

• Excellent communication and organizational skills

• Strong autonomy and teamwork capabilities

Culture & Inclusion:
EverCommerce and Timely foster a diverse and inclusive work environment, encourage work-life balance, and provide flexible application processes for all candidates.